By Phone : 078 04 61 40 80
Email : email@example.com
Adress: 14 Douglas Rd, London N1 2QL
28 Upper Caldy Walk, Islington, London, N1 2QS, United Kingdom
08:00 – 20:00
GRH always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied. To ensure that GRH can put things right for you, as soon as possible after the completion of the works, I will inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the GRH aims to achieve. Please contact the GRH straight away with any concerns either by phone, email or write to us.
GRH Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
GRH will arrange a convenient date to come and view and/or remedy the situation.
In the unlikely event that GRH is unable to resolve your complaint having exhausted the GRH complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
Ombudsman Services/Alternative Dispute Resolution
GRH has access to an Ombudsman service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to the Dispute Resolution Ombudsman. Before the Dispute Resolution Ombudsman can deal with your complaint you will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use the Ombudsman’s services.
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